Terms and Conditions

When becoming a Client of Toe to Toe Reflexology you agree to abide by our Cancellation Policy and Terms of Business.

Prices are correct at time of Publication and are subject to change without notice.

I will endeavour to respond to your e-mail enquiry to info@toetotoereflexology.com within 24 hours.

If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience to other clients who have appointments on same day.  Please text me to 07789971220 should that situation occur. If you are more than 15 minutes late we may not be able to carry out your service and a 50% cost of treatment will be charged.

Rules for online conduct

By using the service you agree that you will not undermine the integrity of this website.

These terms and conditions apply to the use of this website and/or making a purchase you agree to be bound by the terms and conditions set below, if you do not agree to be bound by these conditions you many not use or access this website.

Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact me.

The Following Terms Apply to all Appointments Made

All bookings are only to be made via the “online Booking” function via the website. Telephone bookings will not be taken.

All treatments require card details to be left at time of booking. These details will secure your booking and I will not take a fee until you have had your treatment but should you not arrive for booked treatment a 50% charge will be taken.

Cancellation Policy- Important information

However, if you need to cancel your appointment which can happen at short notice in the current situation due to the Covid – 19 Pandemic I would appreciate 12 hours notice but if its less than 1 hour prior to treatment I will charge 50% of Treatment cost.

Cancellations should be made by calling me on my mobile 07789971220 – please leave me a message if I am unable to answer the phone, I value your business but equally I have to be able to offer your agreed appointment slot to someone else, should it become available at sbort notice.

The Super Boost Package and Trinny Tribe Package on my website are available for 3 months from date of purchase .

My right to Cancel

In very unusual circumstances I may need to cancel your booking, especially with the new Covid Track and Trace app, in this event I cannot fulfil your appointment I will contact you by telephone – where possible , at the earliest possible to date.

Should any Client arrive intoxicated by alcohol or drugs I reserve my right to cancel the treatment and rearrange. I will not tolerate abusive behaviour or any behaviour that makes me feel uncomfortable.


I do not offer refunds for any completed services however if you are in anyway dissatisfied with any aspect of your experience please contact me. I will try my utmost to resolve any problems.

Your Personal Records

You agree to keep your personal records held by Toe to Toe Reflexology with your full contact details – which will enable me to contact you in the event of any change relating to your appointments. Please provide Mobile Number and Landline

Record Consent

Toe to Toe Reflexology will keep a record of consent and consultation form from the individual

Mobile Phones

Please refrain for using your mobile phone and ensure it is on flight mode for the duration of your time in the Treatment room.


Please understand that I cannot accommodate children under 16 years unless accompanied by an adult.

Privacy Policy

I will treat all your personal information as confidential and keep it on a secure server and I will fully comply with all applicable UK Data Protection and consumer legislation.


All Prices are inclusive of VAT. The total cost of your treatments at Booking are set out on the Website of  toetotoereflexology.com. My preference for payment is Bank transfer so once you book I will send you my bank details and 50% payment secures your appointment but I do have a card machine for those who do not like this method of payment and that can be taken at end of your Reflexology treatment if preferred. You confirm that the credit card I/debit card is yours.  All credit/ debit cards are subject to validation checks and authorisation by card issuer.

Infection Control

Please wear a face mask when you come for a booked treatment as per Professional Reflexology Guidelines 2020. Please use anti-bacterial hand gel provided when entering the premises and on leaving. There is a special area designated to leave all your belongings safely on arrival. Each client will receive freshly washed towels and all couch and treatment room will be deep cleaned between Clients which is why I allow 30 minutes between each appointment.


Valuables are brought on to the premises at your own risk. Toe to Toe Reflexology does not accept any responsibility for lost items of jewellery or clothing, mobile phones etc.

General Disclaimer

The contents of this web site is provided by Toe to Toe Reflexology, no liability is accepted for any statement or inaccuracy or omission on this site.

The information on this site may be subject to changed and may be amended or withdrawn at any time without notice.

The contents of theses pages including pictures and designs and logos, photographs are the copyright trademark of Toe To Toe Reflexology and the owner Helen Underwood.